Frequently Asked Questions
Everything you need to know about your ride with Scoot.
How long does shipping take for a new scooter?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need to hit the pavement sooner.
Do Scoot products come with a warranty?
Yes, all our high-performance scooters and accessories come with a 12-month limited warranty covering manufacturing defects and hardware failures.
What is your return policy for sports gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, helmets and pads cannot be returned once the tags are removed.
Are your scooters suitable for professional stunts?
We carry both recreational and pro-grade models. Check the product specifications for 'Pro-Level' certification if you are looking for reinforced decks and high-impact bearings for park riding.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer interest-free installment plans through Klarna for orders over $150.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status in real-time by logging into your Scoot account dashboard.